Robinspool Dental Care Plan for Children

Our care plan for children enables you to spread the cost of your family’s dental care. The scheme has been designed to meet the needs of our younger patients with a new, more preventive philosophy.

Participating in our scheme gives you all the benefits of similar private treatment at a much-reduced cost.

• regular examinations
• personal care and attention
• spreading the cost of care
• prompt treatment
• enhanced quality of care
• reduction on normal private fees
• more time with the dentist
• family discounts
• insurance cover for emergencies while away from home, accidents and trauma

How to join

Existing practice patients enrolling before 1st April 2006 will be eligible to join the scheme without the need of a preliminary examination. Other existing patients and new patients will be invited to join if they are deemed to be suitable after their next chargeable examination.

Paying for your membership

Paying for your dental care is easy by monthly standing order from your bank or building society. Just complete the standing order form, return it to us so that we can include a practice reference, and let us know when you would like payments to start. Payments need to be sent from your bank on the last day of the month. Alternatively, you may wish to pay annually by cash, standing order, cheque or by credit card however we can not process credit card transactions by phone. A discount of 10% is offered to additional members of the family enrolling in the scheme. The practice reserves the right to cancel a patient’s enrolment if payment is more than one month overdue.

The cost of the Plan will be reviewed at the beginning of each year and you will be notified before 1st February each year of the charges which will apply from the following 1st July. (This clause does not apply to those enrolled in the scheme by 1st April 2006.)

Out of hours care

Patients who are members of the Plan remain entitled to necessary care and treatment in an emergency out of practice hours. A fee will be charged but remember that this is also covered by the insurance policy.

The scheme incorporates insurance cover for treatment arising from sports and other accidental injuries and trauma, as well as emergencies arising while you are away from home.

Leaving the scheme

We hope that once you have enrolled you will continue to participate in the scheme throughout your time as a patient of our practice, but we appreciate that your circumstances may change and so you may withdraw from the scheme at any time.

Withdrawal will be effected 1 complete calendar month after a written notice is received at the practice (see clause 5 of the Care Plan agreement). If fees are paid annually, upon withdrawal the practice will make a refund proportional to the length of time remaining to the end of the twelve-month period. For patients paying monthly you will be responsible for for the cancellation of the standing order.

If you have any problems

We always aim to offer the highest quality care to our patients. Please do not hesitate to raise any problems or queries with your dentist and we will do our best to resolve them. We have a practice complaints scheme which will deal with any complaints about the plan or the care and treatment that we provide under it. Our Complaints Officer is Paul Nolan.

Benefits covered by the scheme

• twice yearly examination
• oral hygiene advice and treatment
• fissure sealants
• any necessary radiographs
• extractions advised by an orthodontic specialist

Exclusions

The following items are excluded from the Care Plan

• orthodontic treatment
• implants
• necessary medicines and drugs for home use
• general anaesthesia, IV sedation, hypnosis, inhalation sedation
• oral hygiene products and aids
• out of hours call out fee (covered by insurance policy)
• emergency care while away from home (covered by insurance)
• treatment arising from sporting injuries and trauma (covered by insurance)
• sports mouthguards
• charges for broken appointments

We would be pleased to provide more information on the Plan. Just telephone the Practice and we will be happy to arrange to call you, see you or preferably email you to answer your questions. Email is easier because you can list your queries. Our email address is paul@robinspool.co.uk